Email received 1/8/2016
Dear Josef,

My name is Pat Vassilaros. I am the tax collector at Lower Macungie Township in Lehigh County, PA.

We came to you in Feb 2015 in dire straits needing your software and your expert Rudy to help us stabilize our tax collection system.

I had gone through a difficult year with a previous software company and was skeptical that I could find one that could possibly take away the end of year stress that I had faced in proving out.

It is Jan. 8th, 2016 (NOT Jan. 28th! like last year)! Tonight I proved out to all my reports, wrote the checks to the municipalities and literally shed a few tears of gratitude.
I cannot explain the great relief and joy I felt using your system and having Rudy there for me this past year as support. All of the East Penn Collectors feel the same way as I do.

I just wanted to thank you and Nancy and Rudy for making this year the BEST year I have ever been a tax collector. I tell everyone how wonderful your system is and how Rudy is a lifesaver!

If you ever need me as a reference PLEASE feel free to call me. I will gladly do so.

Again, my great gratitude for you all. Happy 2016! It is for me!

Sincerely
Pat Vassilaros

I just want to compliment you on your tax collectors software.  I love it! Compared to my last program yours is fantastic.  I am not at all “tech savy” so I need a LOT of support.  Your support specialist Rudy Muhr has LOTS of patience with me and always tell me “its my job to help you”.  And help me, he does.  I was on my own with my last tax program, so I couldn’t be happier.  I would recommend your software to anyone.

Mary Rex

Spring City Tax Collector

Prior to switching to MTS software I had been through two other programs over a period of 6 years.  Switching to MTS was the best thing I ever did as tax collector.  I have been able to save money for the County, Township & School, cut down on processing time and basically was able to stream line the process of posting payments, keeping track of refunds, tracking of bounced checks and reporting requirements.

1. Mass payments handled in minutes
2. Cut down on processing time
3. Reports are easy to read and concise
4. Bar codes have eliminated errors

When dealing with the programmer when we have had issues they have been responded to and resolved incredibly fast with polite and efficient service.  If anyone would like to talk with us about the program they are more than welcome to give me a call.

Kirsten Deal

Tax Collector

Soon after being sworn in to office, I began to realize that one of the most crucial elements to a well-functioning tax office is their computer software.  Equally important and crucial, is having access to helpful and timely support from the software provider, in order to maintain a property tax collector’s sanity!

The outdated software that I had inherited upon entering office did not fully meet my operational needs, and it was a struggle.  I managed to convince my municipality and school district to assist me with purchasing new software.  Since Allegheny County has a unique way of doing things, the new software that I purchased provided the ability to handle some of these unique situations.  However, within a short period of time, issues started to come up with the new software I had purchased, and I quickly found out that the support I needed was simply not there.  I was stuck.  I couldn’t afford new software again.  So, over the next several years the stress caused by the whole situation had reached an unhealthy limit.  Finally one day I decided to terminate the company and take my chances so I began exploring the internet and came across the website for M.T.S.   It was like hitting the lottery! 

From the moment I spoke to Rudy Muhr, and he patiently explained to me all the abilities of the municipal tax system, I could feel the stress slowly melt away.  He expressed his willingness and ability to adapt the software functions to perform our needs (remember, we have a unique county!)  Not only had I finally had found a great software that could handle the needs and unique situations for collecting property taxes, but I also found a terrific IT support person who is always just a phone call away.  Most of the time it’s a simple correction or an operator error, but on those rare occasions when I need his help, Rudy never lets me down.  He comes up with some solution and everything is good again.  The M.T.S. software has reduced my stress significantly, it is a pleasure working with Rudy and the software system is very reasonably priced and affordable and most importantly, user friendly and adaptable.

 I am very thankful that I discovered M.T.S.   It has made all the difference in the world for the functionality of my property tax office.   

I have used MTS for the past two years, having no previous experience as a tax collector.  The software is very straightforward to use, and can accomplish everything I need it to do.  The reports generated are accurate and are in the exact format required.  Any errors I make are super easy to identify and just as easy to correct.  The software makes the standard day-to-day record keeping virtually effortless, freeing up my time to better support taxpayers in my municipality.

Having said that, where MTS truly excels is in their service.  Any issues I have ever had have been addressed virtually immediately, with direct 1:1 support until a complete solution is achieved.  I have also found the staff to be very receptive to both feedback and suggestions for improving the product – suggestions are likely to be directly incorporated in the subsequent version of the software.

I highly recommend MTS for tax collection.

We started using the M.T.S. system for the 2012 tax year. Since it was our first foray into computerized tax record keeping, it was a learning process. However, Rudy was there every step of the way. It is now a system that this office could not do without. The receipting is very easy and concise. The reports cover all aspects of our office and meet state requirements. You can reprint any bill in several different formats. It is very easy to add supplemental or surcharge bills and do exonerations. The system also will download mass payments, making it unnecessary to receipt escrowed accounts one by one. We are looking forward to trying the options that have not yet been explored.

Having worked in IT for 30 years, it is obvious that OAC Network Solutions understands all aspects of the tax collector’s position.  The MTS software meets all the collecting and reporting requirements and is easy to use.

This is my first term as tax collector and the MTS was user friendly. Rudy also delivers exceptional customer service in a timely fashion when I need assistance. I would highly recommend the program and company to every tax collector.

The M.T.S. system is hands down the best tax system anywhere. I would recommend it to any tax collector for its ease of use, its multitude of capabilities and the unlimited support that comes with it. I am always able to reach Rudy if I have a problem and his expertise in solving problems is outstanding. As mentioned in the M.T.S. information, if I ask Rudy to change something and it will benefit other tax collectors, he will make the change to the whole system.  I have not had one complaint since getting this system.

FROM THE LOWER MACUNGIE TAX OFFICE TEAM:

TAX COLLECTOR: I have used many different tax and posting programs since 1996 . The learning curve can be intensive.

We chose to go to MTS at a very difficult time in the tax year and I cannot give enough praise for Nancy and Rudy in their handling the transition. One of my nightmares as a tax collector was the DCED reports! Hate them! MTS handles them beautifully and includes even more information than I actually need. But the thing that means the very most to me is the outstanding, truly outstanding, service that we receive. Of all the programs and companies I have used, I have never had such incredibly friendly as well as accurate and immediate service.

SECRETARY:

I have been working in a tax office for over three years and have worked with several programs. I have found the MTS program to be the easiest to use by far. I love that when looking up a property I can use the same search box to put in bill numbers, addresses, parcel numbers or even billing addresses. In the past changing addresses has taken hours. This is simple and quick. Doing tax certifications is a breeze. Best of all the service we get from the company. We always get a quick, cheerful response AND our problems are resolved quickly. I have been very happy with our decision to use MTS and would recommend it to others.

Assistant Secretary

The posting program is incredibly user friendly. All things can be done from one screen. It’s fast!

It is so easy to fix any error than you do!

Earlier this year, my tax office began using OAC Network Solutions as our vendor, more specifically Municipal Tax Systems software. This tax software is by far the easiest yet most complete software I have ever used. It contains ease of posting, any and all necessary reports including monthly reporting, tax certifications, and everything a tax collector needs. Most importantly for me, besides the great functionality, is the awesome technical support that is provided. Our software support specialist is always available for questions. I have been more than satisfied with our change to OAC!

Often testimonials for a product or service is reciprocated with some sort of kick-back.

This testimonial comes with no such promise or expectation.

As a new tax collector (only my second year) I am so glad I was directed to M.T.S. The program/s they offer are so very user friendly, easy to navigate, and tech support is outstanding. With the professional guidance of the M.T.S. staff, my tax duplicate info appeared on my computer in a format easy to utilize. Without knowing what else to look for, I don’t think there’s a report to be seen or printed that isn’t within their program. I can’t say enough of the support I’ve gotten whenever I needed something or to fix a problem I created. Their professionalism and patience is unsurpassed.

Without a doubt, if you’re not using M.T.S., you’re not working with the best.

“I have had the OAC program for 5 years now and I love it. It is very easy to use and I do not have very good computer skills. Everything is compatible to Chester Co. Tax Bureau for me and it is easy to do start up for the year and close out at the end of the year.

I alway get someone to talk to if I have a question and a tech is always available to help me. I have recently added a bar code scanner which has lessened the time it takes to process the bills. It is easy to do tax certifications and duplicate bills with this program.

After struggling for 6 years with my previous system I appreciate having OAC, it makes my job so much easier. Thanks.”

My first year as an elected municipal tax collector I used the prior tax collector’s system:  Excel.  It gave me pause to wonder what I had gotten myself into!

I couldn’t believe Excel or QuickBooks were the only two choices open to tax collectors.  I went on-line to find a software system just for municipal tax collectors and I couldn’t find one. I wasn’t looking forward to the rest of my 4 year term and I wasn’t planning to run for a 2nd term.

Just before my 2nd year started,  I got a post card from MTS about their tax collector software system.   I didn’t hesitate to buy it .  I paid for it myself.  I was nervous at the end of my 2nd year  wondering if my totals would be accurate using MTS.  And they were!  There were some issues in the first couple of years but Rudy Muhr @ MTS was only a phone call or email away.  (Doesn’t he EVER go on vacation?)  I never had to wait more than a few hours to receive a response to an email or phone call.

It has been my pleasure working with the MTS software system and worth the investment.  It saves so much time.  And our township accountant appreciates the accuracy of the reports at year end. I actually ran for a 2nd term and was re-elected in 2012.  I’d never want to collect taxes without MTS.

I LOVE YOUR TAX COLLECTOR SOFTWARE! Rudolf and Nancy were wonderful and patient answering my questions. My tax collector report worked out great without having to combine a bunch of Excel spreadsheets.

Interims calculated and printed perfectly!

Posting payments is almost effortless. For a tax collector who also holds a fulltime job, your software was an answer to my prayers! Thank you!